S. G. Fashions Replacement Policy

At S. G. Fashions, we are committed to providing our valued customers with high-quality products and an exceptional shopping experience. We understand that sometimes, despite our best efforts, a product may not meet your expectations or may arrive with a defect. To ensure your satisfaction, we offer a hassle-free replacement policy for our customers. 

1. Eligibility for Replacement:

To be eligible for a replacement, please ensure that the following conditions are met: 

• You have purchased the product directly from S. G. Fashions through our website or authorized retail outlets. 
• The product is within the specified replacement period, which is 3 days from the date of delivery. 

• The product is unused, undamaged, and in its original packaging with all tags, labels, and accessories intact. 
• The reason for replacement is a manufacturing defect, damage during transit, or a wrong product delivered. 

2. How to Request a Replacement: 

To initiate a replacement request, please follow these steps: 

• Contact our customer support team within 3 days of receiving the product. 
• Provide your order details, including the order number and product name. 
• Explain the reason for the replacement request and provide relevant supporting photographs. 
• Our customer support team will guide you through the process and provide you with a Return Authorization Number (RAN) if your replacement request is approved. 

3. Return and Inspection Process:

Once you receive the RAN, please follow these instructions: 

• Securely pack the product in its original packaging. 
• Our pick-up agent will receive the product from you on the decided date. 

After we receive the returned product, we will proceed with the replacement process if the product meets the eligibility criteria. 

4. Replacement Options: 

Depending on product availability and your preference, we offer easy replacement options where you get the same product without hassle. 

5. Timeframe for Replacement: 

We strive to process replacement requests as quickly as possible. Typically, replacements are processed within 5-7 business days from the date we receive the returned product. However, this timeframe may vary depending on factors like product availability and location. 

6. Customer Responsibilities: 

Customers are expected to ensure a smooth replacement process: 

• Provide accurate and complete information when requesting a replacement. 

• Pack the product securely to prevent damage during return shipping. 
• Comply with our return and inspection process as outlined in section 3. 

7. Exceptions: 

The following situations are not eligible for replacement: 

• Products damaged due to customer misuse, negligence, or improper care. 
• Products with normal wear and tear. 
• Products purchased from unauthorized sellers or sources. 

8. Contact Information:

If you have any questions or need assistance with the replacement process, please reach out to our customer support team via: 

• Email: info@sgfashions.com  

At S. G. Fashions, we value your trust and strive to ensure your satisfaction with our products. Our replacement policy is designed to make the process easy and convenient for you. We look forward to serving you and providing you with the best shopping experience. Thank you for choosing S. G. Fashions. 

Note: This replacement policy is subject to change at the discretion of S. G. Fashions. Please refer to our website or contact our customer support team for the most up-to-date policy information.